Cinnamon Citadel Kandy | Hotel in Kandy

| 8.5 (832 Reviews) |  8 Bathrooms  26 Guests
Kandy Hotel | Cinnamon Citadel Kandy

Hotel in Kandy

Located 1640 feet above sea level, Cinnamon Citadel Kandy offers a spectacular outdoor pool. It offers well-appointed air-conditioned rooms featuring spacious interiors with fine bedding and furnishing. Each room is equipped with a mini-bar, tea/coffee making facilities and a TV with cable channels. Panorama Restaurant features an international menu, and continental dishes can be found at the Cafe C. The Lounge is an excellent venue to enjoy refreshing beverages and light snacks. Guests can enjoy a leisurely swim at the outdoor pool. Free Wi-Fi is provided on site. The hotel’s tour desk can help organize trips to popular attractions such as the Pinnawala Elephant Orphanage. Cinnamon Citadel Kandy is located a 20-minute drive from the famous Sacred Tooth Relic of Lord Buddha site. Bandaranaike International Airport is a 5-hour drive from the hotel, and free parking is provided.

Cinnamon Citadel Kandy is located in Kandy.

This 115 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Air Conditioner, Parking, Pool, and several others. This is a 4 star rated property and has over 832 reviews with the average score of 8.5 . Coming to Kandy and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 115 Bedrooms Hotel if you want to learn more about this BedroomVillas.com.au place in Kandy. These details are authentic, as they are provided by our partner, booking.com.

This Cinnamon Citadel Kandy in Kandy is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Cinnamon Citadel Kandy”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Srimath Kuda Ratwatte Mawatha, Kandy, 20000, Sri Lanka

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
Designated Smoking AreaDesignated Smoking Area
TVTV
ViewView
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Transportation/ShuttleTransportation/Shuttle
Security/SafetySecurity/Safety
EV Charge StationEV Charge Station
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BreakfastBreakfast
  • Snack barSnack bar
  • Coffee house on siteCoffee house on site
  • Kid-friendly buffetKid-friendly buffet
  • Breakfast in the roomBreakfast in the room
  • FruitFruit
  • Special diet meals (on request)Special diet meals (on request)
  • BarBar
  • RestaurantRestaurant
  • Wine/ChampagneWine/Champagne
  • Kids' mealsKids' meals
ParkingParking
  • Parking on siteParking on site
  • ParkingParking
  • Private ParkingPrivate Parking
  • Free parkingFree parking
  • Electric vehicle charging stationElectric vehicle charging station
  • Accessible parkingAccessible parking
ActivitiesActivities
  • Tour or class about local cultureTour or class about local culture
  • Fitness centerFitness center
  • Water sports facilities on siteWater sports facilities on site
  • Ping-pongPing-pong
  • Badminton equipmentBadminton equipment
  • Entertainment staffEntertainment staff
  • Evening entertainmentEvening entertainment
  • DartsDarts
  • Live music/PerformanceLive music/Performance
  • HikingHiking
  • FitnessFitness
EntertainmentEntertainment
  • Outdoor play equipment for kidsOutdoor play equipment for kids
  • Board games/PuzzlesBoard games/Puzzles
GeneralGeneral
  • ElevatorElevator
  • Designated smoking areaDesignated smoking area
  • Wifi in all areasWifi in all areas
  • Non-smoking roomsNon-smoking rooms
  • Air conditioningAir conditioning
  • SafeSafe
  • Facilities for disabled guestsFacilities for disabled guests
Guest ServicesGuest Services
  • Baggage storageBaggage storage
  • Dry cleaningDry cleaning
  • Airport shuttleAirport shuttle
  • Ironing serviceIroning service
  • LaundryLaundry
  • ConciergeConcierge
  • Shared lounge/TV areaShared lounge/TV area
  • Babysitting/Child servicesBabysitting/Child services
  • Room serviceRoom service
  • Airport shuttle (additional charge)Airport shuttle (additional charge)
  • Suit pressSuit press
  • Packed lunchesPacked lunches
  • Meeting/Banquet facilitiesMeeting/Banquet facilities
  • 24-hour front desk24-hour front desk
  • Daily housekeepingDaily housekeeping
  • LockersLockers
  • Tour deskTour desk
InternetInternet
  • WifiWifi
  • InternetInternet
  • Free WifiFree Wifi
OutdoorsOutdoors
  • Outdoor pool (year-round)Outdoor pool (year-round)
  • GardenGarden
  • Picnic areaPicnic area
  • Outdoor furnitureOutdoor furniture
  • Outdoor poolOutdoor pool
  • Sun deckSun deck
  • TerraceTerrace
Security/SafetySecurity/Safety
  • Smoke alarmsSmoke alarms
  • Security alarmSecurity alarm
  • CCTV outside propertyCCTV outside property
  • Fire extinguishersFire extinguishers
  • CCTV in common areasCCTV in common areas
  • Key accessKey access
  • 24-hour security24-hour security
  • Linens, towels, and laundry washed in accordance with local authority guidelinesLinens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companiesProperty cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stayGuests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaningGuest accommodation sealed after cleaning
  • Guest accommodation disinfected between staysGuest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirusUse of cleaning chemicals that are effective against coronavirus
  • Delivered food covered securelyDelivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitizedAll plates, cutlery, glasses, and other tableware sanitized
  • Physical distancing in dining areasPhysical distancing in dining areas
  • Food can be delivered to guest accommodationFood can be delivered to guest accommodation
  • Process in place to check health of guestsProcess in place to check health of guests
  • Face masks for guests availableFace masks for guests available
  • Access to healthcare professionalsAccess to healthcare professionals
  • Hand sanitizer in guest accommodation and common areasHand sanitizer in guest accommodation and common areas
  • Staff follow all safety protocols as directed by local authoritiesStaff follow all safety protocols as directed by local authorities
  • First aid kits availableFirst aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removedShared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Physical distancing rules followedPhysical distancing rules followed
  • Cashless payment availableCashless payment available
  • Screens or physical barriers between staff and guests in appropriate areasScreens or physical barriers between staff and guests in appropriate areas
SpaSpa
  • Beach chairs/LoungersBeach chairs/Loungers
  • Pool with viewPool with view
  • Swimming poolSwimming pool

Policies

Check-in
Check-in
The minimum age for check-in is 18
Cancellation Policy
Cancellation Policy
Free cancellation
Pet Policy
Pet Policy
Pets are not allowed
Please note that from december 24th to december 31st, supplements may apply for the gala dinners, please note that all confirmed reservations will be billed in usd, the name on the credit card used for the booking should correspond to the guest staying at the property. for bookings made by a third party, you will need to complete an authorization form and present a copy of the person's id and credit card, please note that the resort may contact the cardholder for verification purposes, please note that all cancelations will be charged, including taxes, please note that we will charge an additional 2.56% of the total rate for arrivals, effective from october 1st onwards, if the final room bill is paid in lkr.please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.22
Location:
8.59
Staff:
8.85
Facilities:
8.49
Comfort:
8.83
Cleanliness:
8.77
michael
Sep 25, 2026 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room InfoFacilities
Deluxe King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Double
Room Size: 49 m2
1 Full bed(s) Bed
Deluxe King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Bath, Hairdryer, Toothbrush, Body soap, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Interconnected room(s) available, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

River view, Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed
Superior King Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Accessibility

Entire unit wheelchair accessible, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed
Superior King Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

Garden view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture, Terrace

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Double
Room Size: 39 m2
1 Full bed(s) Bed
Superior King River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

River view, Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior Twin Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed
Superior Twin Garden View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

Garden view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture, Terrace

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed
Superior Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

River view, Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Superior Twin Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Twin
Room Size: 39 m2
2 Twin bed(s) Bed
Superior Twin Room - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Body soap, Hairdryer, Toothbrush, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Accessibility

Entire unit wheelchair accessible, Upper floors accessible by elevator, Entire unit located on ground floor

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer
Deluxe Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability
Room Type: Twin
Room Size: 49 m2
2 Twin bed(s) Bed
Deluxe Twin River View - 10% discount on Boat rides & Archery, Early Check In & Late Check Out on Availability

Food & Drink

Bottle of water, Tea/Coffee maker, Minibar

Bathroom

Bath, Hairdryer, Toothbrush, Body soap, Shower cap, Toilet, Bidet, Conditioner, Shower, Free toiletries, Shampoo, Toilet paper, Slippers, Towels, Bathrobe, Private bathroom

General

Key access, Fire extinguisher, Safety deposit box, Interconnected room(s) available, Ironing facilities, Iron, Air conditioning, Fan, Trash cans, Carpeted, Smoke alarm

Media & Technology

Telephone, Flat-screen TV, Cable channels, Satellite channels

Services

Wake-up service/Alarm clock, Wake-up service

Living Area

Desk, Seating area

View

River view, Mountain view, View

Kitchen

Wine glasses, Electric kettle, Dryer

Bedroom

Linens, Cribs, Wardrobe or closet

Outdoors

Outdoor furniture

Accessibility

Entire unit wheelchair accessible, Accessible by elevator, Upper floors accessible by elevator

Room amenities

Socket near the bed, Clothes rack

Pool and Spa

Pool towels

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Cinnamon Citadel Kandy pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cinnamon Citadel Kandy? 

Check-in time for Cinnamon Citadel Kandy starts counting from 2:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cinnamon Citadel Kandy have a swimming pool? 

Yes, this Cinnamon Citadel Kandy has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cinnamon Citadel Kandy? 

Best-rates for the Cinnamon Citadel Kandy starts from $107 per night with includes Air Conditioner, Parking, Pool, Designated Smoking Area, TV, View, Wheelchair Accessible, Balcony/Terrace, Accessibility, Transportation/Shuttle, Security/Safety, EV Charge Station, Business Services, Sports/Activities, Bedding/Linens, Wellness Facilities, Restaurant, Bar, Guest Services, Entertainment, Breakfast, Child Friendly, Internet, Kitchen, Laundry with all other facilities. BedroomVillas.com.au matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Cinnamon Citadel Kandy a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cinnamon Citadel Kandy wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the Cinnamon Citadel Kandy is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cinnamon Citadel Kandy? 

Based on the information reported by the owner or manager, the Cinnamon Citadel Kandy indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cinnamon Citadel Kandy? 

Based on the information reported by the owner or manager, details for the cancellation policy for the Cinnamon Citadel Kandy are as follows: Free cancellation Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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