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Hacienda Santa Cruz | Hotel in Mérida

| 8.6 (76 Reviews) |  1 Bathroom
Merida Hotel | Hacienda Santa Cruz

Hotel in Merida, Mérida

Hotel with 2 outdoor swimming pools, in the vicinity of Museum of the City of Merida
2 outdoor pools, a full-service spa, and a restaurant are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a steam room are onsite.
Hacienda Santa Cruz offers 25 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. A pillow menu is available. 42-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Mérida hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Calle 86 S/N, Santa Cruz Palomeque, Mérida, 97315, Mexico

Amenities

Parking
Pool
TV
Balcony/Terrace
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Rainfall showerhead
  • Toilet paper
  • Shower
  • Hair dryer
  • Soap
  • Shampoo
Bedroom
  • Pillow menu
  • Premium bedding
  • Bed sheets
  • Down comforter
  • Phone
  • Iron/ironing board
  • Laptop-compatible safe
  • Connecting rooms available
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Cooked-to-order breakfast available for a fee daily 7:30 AM–11:00 AM: MXN 107-180 for adults and MXN 107-180 for children
  • Minibar
Parking
  • Free self parking on site
Accessibility
  • This property does not have elevators
  • Doorbell and phone notification
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
Activities
  • Hiking/biking trails
  • Health/beauty spa
  • Ecotours
  • Full-service spa
  • Shopping
  • 2 outdoor pools
  • Steam room
Entertainment
  • Satellite channels
  • 42-inch plasma TV
General
  • Conference center
  • Meeting room
  • Banquet hall
  • Front-desk safe
  • ATM/banking services
  • French
  • Spanish
  • English
  • Romance packages available
  • TV in lobby
  • Smoke-free property
Guest Services
  • Laundry facilities
  • 2 outdoor pools
  • Luggage storage
  • Concierge services
  • 24-hour front desk
  • Tour/ticket assistance
  • Wedding services
  • Laundry facilities
  • Porter/bellhop
  • Daily housekeeping
  • Multilingual staff
Internet
  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • Garden
  • Pool umbrellas
Spa
  • Massage/treatment rooms
  • 4 treatment rooms
  • Couples treatment room(s)
  • Detox wraps
  • Outdoor treatment areas
  • Massage - Swedish
  • Massage - sports
  • Massage - hot stone
  • Body scrubs
  • Body treatments
  • Ayurvedic treatments
  • Hydrotherapy
  • Aromatherapy
  • Massage - prenatal
  • Reflexology
  • Body wraps
  • Massage - deep-tissue
  • Facials

Policies

Check-in
Check-in start time: 3 pm; check-in end time: anytime contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 107 to 180 for adults, and mxn 107 to 180 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gene
Jul 31, 2025 11:45:41 PM
Review Score:   10
Summary: This Hacienda is tucked away just off the Periferico near the airport and is so secluded you will forget you are in a city of a million people!
See All Reviews

Room Arrangement

Room Info Facilities
Family Room, Multiple Beds
Room Size: 534 square feet m2
4 King Bed, Twin Beds and Queen Bed
Family Room, Multiple Beds

General

Bed count minimum 4, Number of living rooms 0, Square feet - 534, Number of bedrooms - 0, Towels provided, Air conditioning, Number of bathrooms - 1, Private bathroom, Location - ground floor, Square meters - 50, Ping - 15, Desk, No cribs (infant beds), Garden view, Wardrobe or closet, Bed count maximum 4
Deluxe Room, 1 King Bed
Room Size: m2
1 King Bed
Deluxe Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Presidential Room, 1 King Bed
Room Size: m2
1 King Bed
Presidential Room, 1 King Bed

General

Number of living rooms 0, Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds (Matrimonial)
Room Size: m2
2 Double Beds
Deluxe Room, 2 Double Beds (Matrimonial)

General

Number of living rooms 0, Number of bedrooms - 0, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Junior Suite, Multiple Beds
Room Size: m2
2 King Bed and Twin Bed
Junior Suite, Multiple Beds

General

Number of living rooms 0, Number of bedrooms - 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Superior Room, Multiple Beds
Room Size: m2
3 Queen Bed and Twin Beds
Superior Room, Multiple Beds

General

Number of living rooms 0, Number of bedrooms - 1, Bed count maximum 3, Free cribs/infant beds, Bed count minimum 3

FAQ's

Is this Hacienda Santa Cruz pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hacienda Santa Cruz?

Check-in time for Hacienda Santa Cruz starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hacienda Santa Cruz have a swimming pool?

Yes, this Hacienda Santa Cruz has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hacienda Santa Cruz?

Best-rates for the Hacienda Santa Cruz starts from $212 per night with includes Pool, Balcony/Terrace, Bedding/Linens, Internet, Child Friendly, Parking, TV, Wellness Facilities, Spa, Bar, Guest Services, Breakfast, Business Services, Restaurant, Laundry, Security/Safety with all other facilities. BedroomVillas.com.au matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hacienda Santa Cruz a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hacienda Santa Cruz wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hacienda Santa Cruz has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hacienda Santa Cruz?

Based on the information reported by the owner or manager, the Hacienda Santa Cruz indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hacienda Santa Cruz?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hacienda Santa Cruz are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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