The Ritz-Carlton, Almaty | Hotel in Almaty

| 9.0 (405 Reviews) |   Pet Friendly  10 Bathrooms  29 Guests
Almaty Hotel | The Ritz-Carlton, Almaty

Hotel in Almaty

This luxury 5-star hotel is located on the foot of Alatau Mountains in Almaty and features a spa center, an indoor pool and a fitness center. Free Wi-Fi is provided at The Ritz-Carlton, Almaty. The spacious, air-conditioned rooms are decorated in warm colors. Each elegant room includes a flat-screen TV and a marble bathroom with a rain shower. The elegant on-site SEVEN Bar & Restaurant offers guests the ultimate fine dining experience. Guests can also enjoy a drink at the Sky Lobby and Lounge. Located on the 30th floor, Vista Restaurant serves international cuisine and Kazakh specialties for breakfast, lunch and dinner. Several other dining options are also available. The hotel’s recreation and relaxation facilities include an opulent Spa, featuring 4 private rooms, including dedicated relaxation areas, saunas, steam rooms and an oriental hammam. Almaty city center is a 10-minute drive from The Ritz-Carlton, Almaty. Shymbulak Ski Resort is a 30-minute drive away, and Almaty International Airport is 9.3 mi from the hotel.

The Ritz-Carlton, Almaty is located in Almaty.

This 145 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Wellness Facilities, Spa, Barbecue/Outdoor Cooking, and several others. This is a 5 star rated property and has over 405 reviews with the average score of 9 . Coming to Almaty and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 145 Bedrooms Hotel if you want to learn more about this BedroomVillas.com.au place in Almaty. These details are authentic, as they are provided by our partner, booking.com.

This The Ritz-Carlton, Almaty in Almaty is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “The Ritz-Carlton, Almaty”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Esentai Tower, 7/7 Al-Farabi Avenue, Almaty, 050040, Kazakhstan

Amenities

Air Conditioner
Parking
Pet Friendly
Pool
TV
View
Wheelchair Accessible
Private Pool
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Skiing
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Breakfast
  • Coffee house on site
  • Breakfast in the room
  • Restaurant
  • Kids' meals
  • Kid-friendly buffet
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
  • Bar
  • Snack bar
Parking
  • Parking on site
  • Parking
  • Free parking
  • Parking garage
  • Private Parking
Accessibility
  • Wheelchair accessible
Activities
  • Spa/Wellness packages
  • Indoor pool
  • Themed dinners
  • Kids' club
  • Facial treatments
  • Cycling
  • Spa
  • Fitness center
  • Sauna
  • Game room
  • Hiking
  • Waxing services
  • Spa lounge/Relaxation area
  • Hot tub/Jacuzzi
  • Spa facilities
  • Massage
  • Body treatments
  • Cooking class
  • Entertainment staff
  • Live music/Performance
  • Evening entertainment
  • Pedicure
  • Locker rooms
  • Temporary art galleries
  • Nightclub/DJ
  • Turkish/Steam Bath
  • Golf course (within 2 miles)
  • Indoor pool (year-round)
  • Manicure
  • Steam room
  • Happy hour
  • Beauty services
  • Skiing
  • Fitness
General
  • Air conditioning
  • Hypoallergenic room available
  • Pet friendly
  • Smoke-free property
  • Heating
  • Elevator
  • Facilities for disabled guests
  • Safe
  • Wifi in all areas
  • Soundproof rooms
  • Non-smoking rooms
Guest Services
  • Tour desk
  • Room service
  • Dry cleaning
  • 24-hour front desk
  • Currency exchange
  • Grocery deliveries
  • ATM on site
  • Meeting/Banquet facilities
  • Business center
  • Car rental
  • Shuttle service
  • Suit press
  • Laundry
  • Baggage storage
  • Lockers
  • Fax/Photocopying
  • Valet parking
  • Daily housekeeping
  • Hair/Beauty salon
  • Packed lunches
  • Concierge
  • Shared lounge/TV area
  • Ironing service
  • Shuttle service (additional charge)
Internet
  • Internet
  • Wifi
  • Free Wifi
Outdoors
  • Terrace
  • BBQ facilities
  • Outdoor furniture
  • Garden
Security/Safety
  • CCTV outside property
  • Smoke alarms
  • 24-hour security
  • CCTV in common areas
  • Key card access
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Food can be delivered to guest accommodation
  • Physical distancing in dining areas
  • Delivered food covered securely
  • All plates, cutlery, glasses, and other tableware sanitized
  • Face masks for guests available
  • First aid kits available
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Process in place to check health of guests
  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Contactless check-in/out
Skiing
  • Ski storage
  • Ski pass vendor
Spa
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed upon request and charges may apply.
Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.34
Location:
9.37
Staff:
9.37
Facilities:
9.14
Comfort:
9.36
Cleanliness:
9.31
Hamad
Sep 27, 2025 07:00:00 AM
Review Score:   10
Kuwait
Reviewer Type: Couple
Travel Purpose: business
See All Reviews

Room Arrangement

Room Info Facilities
Club Level, Guest room, One King, Mountain View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Grand Suite
Room Type: Double
Room Size: 115 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Slippers, Body soap, Toilet, Shower cap, Towels, Bathtub or shower, Conditioner, Shampoo, Guest bathroom, Toothbrush, Bidet, Shower, Toilet paper, Additional bathroom, Private bathroom, Free toiletries, Bathrobe, Hairdryer, Bathtub

General

Fan, Heating, Soundproof, Ironing facilities, Carpeted, Laptop safe, Tile/Marble floor, Hardwood or parquet floors, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

Bedroom

Childrens' cribs, Linens, Wardrobe or closet, Walk-in closet

View

View, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels, Heated pool

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, One King, City View
Room Type: Twin/Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Roll-in shower, Upper floors accessible by elevator, Accessible by elevator, Emergency cord in bathroom, Toilet with grab rails

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Executive Suite
Room Type: Double
Room Size: 80 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Toothbrush, Shower, Hairdryer, Bathtub, Toilet paper, Body soap, Bathtub or shower, Private bathroom, Conditioner, Walk-in shower

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Carpeted, Laptop safe, Tile/Marble floor, Hardwood or parquet floors, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Roll-in shower, Upper floors accessible by elevator, Accessible by elevator, Emergency cord in bathroom, Shower chair, Toilet with grab rails

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels, Heated pool

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner room
Room Type: Double
Room Size: 45 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Club level, Guest room, 2 Double, Mountain view
Room Type: Double
Room Size: 45 m2
2 Full bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Executive lounge access, Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Room, Guest Room, Two Double, Mountain View
Room Type: Double
Room Size: 40 m2
2 Full bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet, Childrens' cribs

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Deluxe Mountain View, Guest room, 1 King, Mountain view
Room Type: Double
Room Size: 40 m2
1 King bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom, Shower chair

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Junior Suite, 1 King, City view
Room Type: Double
Room Size: 40 m2
1 Queen bed(s) Bed

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Toothbrush, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Heating, Soundproof, Ironing facilities, Tile/Marble floor, Laptop safe, Hardwood or parquet floors, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Sitting area, Desk, Sofa

View

View, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow, Sofa bed

Pool and Spa

Pool towels, Heated pool

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
Elite Corner Double Room with Two Double Beds
Room Type: Twin
Room Size: 45 m2
2 Full bed(s) Bed
Elite Corner Double Room with Two Double Beds

Food & Drink

Minibar, Tea/Coffee maker, Bottle of water

Bathroom

Toilet, Free toiletries, Guest bathroom, Shampoo, Shower cap, Bathrobe, Slippers, Towels, Shower, Hairdryer, Bathtub, Toilet paper, Bathtub or shower, Private bathroom, Conditioner, Body soap

General

Fan, Interconnecting room(s) available, Heating, Soundproof, Ironing facilities, Hardwood or parquet floors, Laptop safe, Smoke Alarm, Carbon monoxide detector, Trash cans, Key card access, Safe, Iron, Air conditioning

Media & Technology

Telephone, Flat-screen TV, Satellite channels, Cable channels, TV

Services

Wake-up service, Wake-up service/Alarm clock

Living Area

Desk

View

View, Mountain view, City view

Kitchen

Cleaning products, Wine glasses, Coffee machine, High chair, Electric kettle

Bedroom

Linens, Wardrobe or closet

Accessibility

Accessible by elevator, Upper floors accessible by elevator, Emergency cord in bathroom

Pool and Spa

Pool towels, Heated pool

Room Amenities

Hypoallergenic pillow, Socket near the bed, Feather pillow, Non-feather pillow

Safety features

Air purifiers

Cleanliness & disinfection

Hand sanitizer
One-Bedroom Larger Suite with One King Bed
Room Type: Suite
Room Size: 80 m2

FAQ's

Is this The Ritz-Carlton, Almaty pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at The Ritz-Carlton, Almaty?

Check-in time for The Ritz-Carlton, Almaty starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the The Ritz-Carlton, Almaty have a swimming pool?

Yes, this The Ritz-Carlton, Almaty has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Almaty?

Best-rates for the The Ritz-Carlton, Almaty starts from $554 per night with includes Bar, Breakfast, Parking, Private Pool, Balcony/Terrace, Security/Safety, Restaurant, Guest Services, Internet, Wheelchair Accessible, Business Services, Sports/Activities, Fireplace/Heating, Entertainment, Child Friendly, Laundry, Air Conditioner, Pet Friendly, TV, Accessibility, Wellness Facilities, Spa, Barbecue/Outdoor Cooking, Hot Tub, Pool, View, Transportation/Shuttle, Skiing with all other facilities. BedroomVillas.com.au matches every traveler with their perfect villa, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Almaty a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Almaty wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Almaty is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Almaty indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Almaty?

Based on the information reported by the owner or manager, details for the cancellation policy for the The Ritz-Carlton, Almaty are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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